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3 Ways To Deal With Difficult Patients

December 8, 2014 Posted by Remede in Blog
Remede Consulting Group

The average nurse sees thousands of patients over the course of a career. And while many are friendly and grateful for the aid they’re receiving, some patients are more difficult to handle. To succeed as a nurse, you must be able to deal with upset or irate patients, as well as their family members on occasion. Here are a few of Remede’s tips to help nurses keep their cool while coping with unruly patients:

Offer Empathy

As a nursing professional, you likely have several responsibilities on your mind at any given time. And while it can be frustrating when people don’t realize how busy you are, it’s important to show empathy in all your interactions with patients and their families. Whenever possible, take the time to assuage patients’ fears and concerns. After all, if you alleviate people’s fears, they are less likely to become disruptive and interfere with your ability to do your job.

Control Your Temper

Rude or unruly patients can make a nurse’s day less than pleasant and even affect the safety of the workplace. As much as you may be tempted to snap at a patient who’s behaving badly, it’s important to keep your temper in check. Instead of growing angry or defensive, which can incentivize people to behave badly, try to keep a cool tone when talking to patients. Be calm in the moment and talk out your feelings with a trusted friend or colleague after the fact.

Preserve Your Own Safety

Many nurses are born caregivers, and it can be easy to put your patient’s comfort ahead of your own. However, there are times when caring too much can actually endanger you and your colleagues. If you think a patient or family member might be a threat, don’t hesitate to contact hospital security. Additionally, travel nurses should take care to familiarize themselves with the safety protocols at their new facilities. Remember, the best way to preserve your patients’ health and wellness is to look out for your own first.

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